Adoption is the deliverable
Your system is built. Now comes the stage that decides whether it works. We don't sell you a number of training hours. We work with your team and your champions until the adoption measures we agree together are met.
Free 45-minute Clarity Call. No obligation.
The problem
The system that nobody used
Think about this for a moment. How much has your business spent on software that never really got used?
I meet so many business owners who have been here. The system was bought, set up, and launched with a half-day training session that covered every feature. Within a month, the team was back on spreadsheets and sticky notes. Within a quarter, the data in the new system was so out of date that nobody trusted it.
The software wasn't the problem. Nobody made sure the team could use it, wanted to use it, and had a reason to.
Why it happens
Training is sold by the hour. Adoption isn't.
Most onboarding fails for four reasons.
It's generic
It shows everything the software can do, not what your sales team or your office manager needs to do on a Tuesday morning.It's too much at once
People are shown fifty features in one go and remember none of them.It ends when the hours run out
The trainer leaves on schedule, whether the team is using the system or not.Nothing changes around it
If the old spreadsheet still works, people go back to it. A system that's optional slowly stops being used.
How Adopt is different
Onboarding that started in Discover
Adoption doesn't start at the end of the project. It started months ago.
In Discover, every team that uses your system sat in its own use case meeting and told us, in its own words, how it will work day to day. Those use case sheets are what your onboarding is built from. Your team isn't learning our idea of how to use the system. They are learning to do what they told us they wanted to do.
Your Adoption Plan
Before we start, we agree with you what "adopted" means for your business, in measures you can see in the system. Every user active each week. Every Must have working and in use. The old spreadsheets and tools switched off by an agreed date. Each champion confirming their team is up and running. Your Adoption Plan also sets the window, usually eight to twelve weeks depending on the size of your team.Champions inside your business
Every team has a champion. In a smaller business that's usually one person, often the owner or the office manager. In a larger one, there's a champion in each team. Your champions get extra training, help their colleagues day to day, and tell us where adoption is slipping. That means your success doesn't depend on us being in the room, and it keeps going long after we leave.Must haves first
We start with the Must haves each team agreed in Discover. People get them working, see the time they save, and get an early win. That's what makes a team want to keep going.Short, practical sessions, as many as each team needs
Some teams are up and running in a handful of sessions. Others need more. We plan sessions around your teams, with simple practice between each one, so new habits form in the real working week rather than in a training room.New ways of working, agreed
We help you agree the simple rules that make the system the way work gets done. Where enquiries go. Where notes are kept. When the old spreadsheet is switched off. Without that, the system stays optional.
What success looks like
By the end of Build Onboarding
Every user is working in the system, not around it.
Every Must have is in place and working, for every team.
The old tools are switched off, so there's one way of doing things.
Your champions can support their teams, without waiting for us.
Your data is going in as the work happens, so your dashboards show what's really going on.
Your team is asking for what comes next. The best sign of adoption is people asking when they can have their Should haves.
What we ask of you
Adoption works when it's a partnership
We can't make your team use a system on our own. So we are clear from the start about what we need from you.
- Name your champions, and give them the time to do the role.
- Back the new rules, and lead by example. If you still ask for the old spreadsheet, your team will keep it going.
- Make time for the sessions, and the practice between them.
Your Adoption Plan sets out our side and yours, so everyone knows what success looks like and who is doing what.
Investment
A fixed price, based on the people who will use the system
You pay for the people we onboard, not for everyone on your payroll. If you have 40 staff and 12 of them will use the system, you pay for 12.
| People using the system | Fixed price |
|---|---|
| Up to 9 | £1,995 |
| 10 to 14 | £2,490 |
| 15 to 19 | £2,985 |
| 20 to 24 | £3,480 |
| 25 to 29 | £3,975 |
| 30 to 34 | £4,470 |
| 35 to 39 | £4,965 |
| 40 to 44 | £5,460 |
| 45 to 50 | £5,955 |
| Over 50 | On application |
All prices exclude VAT.
The price starts at £1,995 for up to nine people, then adds £495 for every five more. It covers your Adoption Plan, your champions' training, and the sessions your teams need within the agreed window.
What comes next
Keeping it working, and growing it
Once your team is using the system every day, we move into Evolve. Monthly support, a quarterly review that checks adoption is holding, and your Should haves and Could haves added as your business grows.
About EvolveFAQ
Questions owners ask
- How long does Adopt take?
- Your Adoption Plan sets the window, usually eight to twelve weeks depending on the size of your team. We work with your team and your champions until the adoption measures we agreed are met.
- What does "adopted" mean?
- We agree it with you before we start, using measures you can see in the system. Typically that's every user active each week, every Must have working and in use, the old tools switched off by an agreed date, and each champion confirming their team is up and running.
- What is a champion?
- A member of your team who gets extra training, helps colleagues day to day, and tells us where adoption is slipping. Smaller businesses usually have one champion. Larger ones have one in each team.
- Why pay for onboarding? Can't my team learn the system themselves?
- Some of them will. Most won't, and the ones who don't will keep the old way going alongside the new one. A system is only as good as the data in it, so if half your team isn't using it, it isn't working. Build Onboarding is what makes your investment in the system pay back.
- What if my team has been burned by new software before?
- Most have. That's why we don't start with features. We start with what each team told us it needs, and we get those working first. Early wins are what turn a sceptical team into one that asks for more.
- Do you price per licence or per person?
- Per person we onboard. Your Zoho licences may cover everyone on your payroll, but you only pay for onboarding for the people who will use the system.
- What if people slip back to the old way afterwards?
- Your champions are the first line of defence, because they see it happening day to day. Then Evolve picks it up. The quarterly review checks who is using the system and where the data is going in, so we can fix it before it becomes a habit.
- Can we skip Adopt?
- It's your decision, but think carefully. Adopt is the stage that decides whether your system succeeds. I have seen this with clients time and again. The software nobody uses is almost always software nobody was properly shown how to use.
Start where every client starts
Adopt follows Discover and Implement. If you are not yet working with us, the first step is a conversation. Book a free 45-minute Clarity Call. We will talk through where your business is now, what has and hasn't worked with systems in the past, and whether Discover is the right first step.
Free 45-minute Clarity Call. No obligation. All prices exclude VAT.