- What does the investment actually cover?
- The four stages of Build Your System: Discover, Implement, Adopt and Evolve. That's the thinking, the build, getting your team using it, and the ongoing care that turn software into a system your business runs on. Your Zoho licences are separate and paid directly to Zoho.
- Can we skip Discover and go straight to building the system?
- No. Every client starts with Discover. A system built without it is built on guesswork, and guesswork is how businesses end up with expensive software nobody uses.
- Does the Discover fee come off the price of the next stage?
- No. Each stage is priced on its own, because each one is a separate piece of work that builds on the last. Implement is priced from what your blueprint shows needs building, so you know exactly what you are paying for.
- What stops the Implement price going up?
- Your Scope of Work. It lists exactly what we will build, and you sign it off before work starts. Anything new that comes up during the build is agreed with you as a separate decision, with its own price, before we do it.
- Who pays for the Zoho licences?
- You do, directly, and they are separate from our fees. Licences start from £370 a month for a ten person business on annual billing. Your proof of concept is set up in your own Zoho account, so you always own your system and your data. We show you the exact cost before you commit.
- How is the Zoho One licence priced?
- Zoho One is priced per employee per month. On the annual All Employee plan the current GBP price is £37 per employee per month, or £45 on monthly billing. Every employee on your payroll needs a licence. The Flexible User plan, for named users only, is £80 per user per month annually or £100 monthly.
- Is Adopt priced per licence or per person?
- Per person we onboard. Your Zoho licences may cover everyone on your payroll, but you only pay for onboarding for the people who will use the system.
- Is there a minimum term on Evolve?
- No. Your plan runs month to month, and you can stop with one month's notice. Commit for 12 months and pay for 11. Unused hours roll over for three months, and extra hours are £250 an hour, agreed with you first.
- We have fewer than five staff. Is this right for us?
- Probably not yet. Our work starts at five staff, because below that the investment rarely pays back. A free Clarity Call is a good place to start, and we will tell you honestly where the biggest gaps are today.
- Are all prices exclusive of VAT?
- Yes. All prices shown are exclusive of VAT. UK VAT at the standard rate is added to all invoices.